Drive-Thru Analyzer
What was once hidden is now visible
Get a clearer view of the full drive-thru experience, revealing missed revenue, service breakdowns, and coaching opportunities that traditional reporting can miss.
See the moments behind the numbers
Sales, speed of service, and complaints show the score, but not the game. Drive-Thru Analyzer uses AI to listen to real drive-thru interactions, process what is heard, and identify the operational signals inside those conversations: missed upsells, confused guests, skipped confirmations, and the same issue showing up again by store, shift, or daypart. In plain English, it shows operators what is actually happening in the drive-thru without someone standing beside the headset all day with a clipboard.
Benefits
Objective measurement at scale
Measure performance the same way across shifts and stores. Scoring follows fixed, versioned rules, so trends stay comparable over time instead of depending on who reviewed what.
Analyze every customer interaction
Process your drive-thru conversations at scale, so you’re not relying on mystery shoppers, manual reviews, or small samples.
Coaching-ready intelligence
Surface best-practice and improvement examples with evidence, so teams can coach from proof, not opinions.
The metrics you can’t afford to ignore
- Revenue
- Upsell success rate
- Missed upsell opportunities
- Experience
- Customer sentiment score
- Error rate
- Operations
- Efficiency score
- Conversation complexity
- Benchmarking
- Store rankings
- Percentile performance
- Comparisons by store, shift, daypart, chain average, and historical period
From conversation to action
See what’s happening
Real visit information becomes visible, with the moments that matter highlighted.
Understand why it matters
Evaluation details turn the conversation into observable performance signals.
Know what to do next
Detected issues surface the action your team should take.
Know where to focus
Store comparisons show where performance is strongest, weakest, and drifting.
Features spotlight
Store performance dashboard
Shift, store, and chain views with trends, comparisons, and rankings, plus the number of conversations behind every figure.
Conversation examples report
Filter to find high- and low-scoring examples with highlights, annotations, and context.
Export and sharing
Export data (CSV) and charts (PNG or PDF), and export coaching examples (text or PDF) with annotations.
How scoring works
- Deterministic, versioned scoring
- Fixed scoring rules run over stored features, so comparisons stay consistent and auditable over time.
- Evidence-backed explainability
- Pointers to spans of the transcript explain why a feature triggered, without using that evidence as a scoring input.
- Metric eligibility
- Each conversation is classified first, so order-specific metrics only count the conversations they apply to. The eligible counts are stored alongside the results.
Frequently asked questions
Is Drive-Thru Analyzer real-time?
It’s designed for batch processing, so you can analyze every conversation at scale. Near-real-time workflows can be aligned to your requirements and timeline.
Do you integrate with POS systems?
Drive-Thru Analyzer can work without POS integration by extracting order details from the conversation text. POS connectors are an expansion path when customers want enriched order context.
How do you keep scoring consistent?
Scoring is deterministic and versioned. Changes create explicit new versioned outputs, with no silent overwrites.
What outputs can I share with my teams?
Export dashboard data and charts, and generate coaching-ready example packs (text or PDF) with highlights, annotations, and context.
Stop guessing today
Drive-Thru Analyzer surfaces issues, explains why they happen, and shows where to focus next.
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